Delivery means the transfer to the customer of physical possession or control of the product. Ordered products will be dispatched to the address provided at checkout. Please double-check that the details you enter are correct: orders that cannot be delivered due to an incorrect or incomplete address will be re-dispatched at the customer's expense. If you are not in when your order arrives, the courier will leave a card with instructions on how to collect your parcel. If your parcel appears visibly damaged on arrival (opened, broken, or deformed), please do not accept delivery and note the reason on the courier's delivery note (for example: "Damaged parcel – delivery refused"). Once the delivery note has been signed without reservation, the goods will be considered accepted in perfect condition. For any complaint or issue relating to delivery (missing, damaged, or incorrect product), please contact us by email within 2 working days of receipt.

We ship via express courier. Estimated delivery times are: United Kingdom: 2–5 working days from order confirmation EU: 5–10 working days Rest of world: on request, depending on destination Delivery costs: United Kingdom: £2.90 (free on orders over £29) International: calculated at checkout In all cases, delivery will be made within 30 days of the contract being placed, except where pre-sale campaigns or promotions are clearly indicated.

In accordance with the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the product, without giving any reason. To start a return: Email us at hello@pimpant.co.uk with your order number and, if you wish, the reason for the return We will send you instructions on how to return the item The product must be returned intact, unused, and in its original packaging, including any accessories or instructions. Return address: Pimpant SAS 44 boulevard Maurice Thorez 14160 Dives-sur-Mer, France Return postage costs are the customer's responsibility, except where the return is due to an error or defect on our part. We will refund the amount paid (including any original delivery costs) within 14 days of receiving the returned item, using the same payment method used at checkout.

If you receive an incorrect or damaged item, please contact us as soon as possible. We will arrange a replacement or refund, and in this case the return postage costs will be covered by us.